GO TO THE GEMBA: After completing THE GOLD MINE masterclass where the study group will have experimented with leading kaizen firsthand, the next challenge is to establish a Wall-to-Wall lean improvement system
CUSTOMERS FIRST: Gemba walks start at Customer Service to hear the direct voice of the customer and challenge the study group on how focused we really are on helping our customers solve their real-life problems
EVERYBODY EVERY DAY: By looking in depth at one problem a day: what is the problem, cause, countermeasure, impact and making one change at a time in every team, we can involve everybody every day across the entire company
GO AND SEE: Go and see on the gemba is an opportunity "helicopter thinking" by forcing your mind to shift from the smallest detail to the highest view, and distinguish the key control points that determine value for customers
MANAGING MEANS IMPROVING: the energy of managing for improvement creates the vitality in the teams that supports higher performance. Improvements are used to build an ideal vision that supports the lean dynamic
CLEAR DIRECTION: A clear direction for progress, expressed in concrete terms helps every person see where they can contribute and what is the next step they can take to make the company better, and improve their own jobs
TEAMWORK: Teamwork is the key individual skill of learning to work across functional boundaries, and one of the powerful keys to lean processes as the End-toEnd just-in-time system spurs greater collaboration across functions.
MUTUAL TRUST: mutual trust between employees of management is the bedrock of lean and is developed by agreeing on problems before debating solutions and helping each other overcome our obstacles