Welcome Back To The Gemba!
CHAPTER 7: MUTUAL TRUST
Developing mutual trust in any team is a real challenge, particularly at management level where incentives might be mutually exclusive and create a win-lose competitive environment.
A3 problem solving is a key tool to start discussions by getting people to share their understanding of the problems they try to solve, and sharing how they intent to go about solving them.
Your challenge is to help members of the team see how they either help or hinder their colleagues in making work flow better in order to better serve customers - across budget boundaries.
The challenge is to get every person to present in turn their A3 and point out specific issues for collaboration across functions and joint problem solving in order to create a win-win collaborative environment - the key to sustainable delivery of value to customers.